FAQs

Esports:

1. What is LiveOfficial Esports

LiveOfficial Esports allows users to create a team of professional players and use the stats the pro players rack up in their matches to compete with other Live teams. Player stats translate over to points, and the Fantasy team with the most points scored wins!

2. What esports titles can I play LiveOfficial with?

Apex Legends is the first esport title we are creating LiveOfficial for, starting with Aurous Cup 2020 & International Events of GLL, or BGMI, COD Mobile and Valorant. We plan on adding more titles soon.

3. What players are available to pick?

You are available to pick from a player pool comprised of all Teams/Players participating in the contest’s matches.

4. Is my information private?

Yes, extremely. The only information that other users will see are your Username and Point total. You can read our Privacy Policy here: https://liveofficialesports.compolicies/privacy-policy/

Explore your solution here including with our dedicated support team Store

General

1. Where is my order?

When you place your order you will receive a confirmation email when your order is dispatched including the courier tracking number. The only item that can take a bit longer to be send are Custom Merch as due to the custom segment it can take more time to produce them.

Your tracking details can also be found within your order through “My Account”.

If you need to contact us please do not hesitate to.

2. What delivery options do you have?

All of our orders are shipped via Shiprocket or All over India.

3. How do I return my order?

To return your order simply fill in the form provided with your order and return the order to the address above. Once received we will process your request and refund or exchange accordingly. We do recommend using a tracked postal method to return your order as we cannot be held responsible for any returns lost in transit.

4. How long do I have to return my order?

You have 3 working days from the date an order was placed to return your order.

5. When will I receive my refund?

No Refund

6. What if my items are damaged or defected?

If you receive your order and the package has arrived damaged or the contents are defected please contact us within 48 hours of receiving your parcel with photographs of the damage.

Our customer service team will then take next steps to resend your order or arrange collection of the damaged package.

Technical:

1. What are my payment options?

All orders are required to be paid in full before being dispatched. You can pay for your order using Razorpay or PayTm.

2. Can I change an order after it has been placed?

Yes. If you need to make any changes to your order you can do this as long as the order status is still showing as “Processing” in your account.

To change your order please contact us and our customer service team with your order number and will be happy to make any changes you require.

3. How do I change my Delivery Address?

If you need to change your delivery address on a order that is still processing. Please contact us with your order number and the new delivery address details.

If you need to change your address for a future order you can do this by going to “My Account > Addresses” where you can add and edit your billing and delivery addresses.

4. How do I change my contact data?

If you need to change your contact details including your phone number or email address, go to “My Account > Account Details” where you can edit your details.

5. How can I reset my password?

If you require to change your password you can do this by logging in to your account and then going to “My Account > Account Details” here you can change your password.

If you have forgotten your password you can go to login to your account and click on the “Forgot Password” where you can request an email to change your password.

NB: Where we have asked customers to contact us in these notes can we link the “Contact Us” to the relevant contact page on the web site?

Shipping information

We are pleased to advise that any orders shipped to the IN* will no longer be subject to local taxes and admin fees. Orders shipped prior to the date may still be subject to local taxes which can be refunded (simply send an email to support@liveofficialesports.com). Please note orders to other countries outside the EU and the UK will still be subject to the same international clearance and local charges.

Esports:

1. What is LiveOfficial Esports

2. What esports titles can I play LiveOfficial with?

3. What players are available to pick?

4. Is my information private?

Explore your solution here including with our dedicated support team Store

General

1. Where is my order?

2. What delivery options do you have?

3. How do I return my order?

4. How long do I have to return my order?

5. When will I receive my refund?

6. What if my items are damaged or defected?

Technical:

1. What are my payment options?

2. Can I change an order after it has been placed?

3. How do I change my Delivery Address?

4. How do I change my contact data?

5. How can I reset my password?

Shipping information

Company

SHOP

Policy

CONTACT

FAQs

Esports:

1. What is LiveOfficial Esports

2. What esports titles can I play LiveOfficial with?

3. What players are available to pick?

4. Is my information private?

Explore your solution here including with our dedicated support team Store

General

1. Where is my order?

2. What delivery options do you have?

3. How do I return my order?

4. How long do I have to return my order?

5. When will I receive my refund?

6. What if my items are damaged or defected?

Technical:

1. What are my payment options?

2. Can I change an order after it has been placed?

3. How do I change my Delivery Address?

4. How do I change my contact data?

5. How can I reset my password?

Shipping information

Refund Reason